In the RentFreely app
Fastest if you already have an account — your message is linked to your profile.
Profile → Support → Send to support
Customer care
We're here to help you rent with confidence
Tell us what you need — a payment issue, listing question, account help, or anything else. Our team replies on WhatsApp or email, usually within one business day.
- Real people in Uganda — not a bot
- Same team that handles in-app support
- You'll get a reference number by email
Send us a message
Fill in the form below. Fields marked * are required.
Message sent
Thank you. Our customer care team will follow up on WhatsApp or email soon.
Reference: —
Other ways to reach us
Write from the email on your account for faster matching.
Help yourself first
Many questions are answered in our step-by-step guides.
Looking for a place
Browse the map, save listings, and unlock landlord contacts when you're ready.
Listing your property
Complete landlord verification, add photos, and publish on the map.
Payments & views
Tenants use views to unlock contacts after the trial period.
Managers
Help a landlord run listings after they invite you in the app.
Common issues
| Issue | What to try first |
|---|---|
| Cannot unlock a listing | Check your trial or views in Profile. See the payments guide. |
| Listing looks wrong or unavailable | Send us the listing title and area using the form above. |
| MoMo payment failed | Confirm your phone number and try again. Contact us if it persists. |
| Landlord check pending | Review usually takes a few business days. Ensure your ID photo is clear. |